You can browse our website, select your favourite artwork, click the "Buy" button and follow the instructions to complete the payment process.

After you have completed your purchase, you will receive an order confirmation email with order details and a confirmation number.

You can check the status of your order by logging into your account and going to the "Order History" page. A link is also provided in the order confirmation email.

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal and bank transfers.

Yes, we use SSL encryption to protect your payment information and keep your transactions secure.

Orders are usually processed within 1-2 business days of receipt. Once processed, we will send you an email notifying you of the shipping status of your order.

Delivery times are dependent on your location and chosen method of delivery. We will provide you with a specific estimated shipping time after your purchase, with a maximum of 31 working days for artefacts.

Yes, we offer a variety of shipping options for you to choose from, including standard shipping, expedited shipping, and special shipping services. You can choose the shipping method that suits you.

Shipping costs depend on your location, delivery method and the size and weight of the artwork. Specific delivery charges will be shown at your checkout.

Yes, all of our artwork deliveries include insurance cover to ensure that your artwork is fully protected during transit.

You may change your shipping address before the artwork is shipped, please contact our customer service department. If the artwork has already been dispatched, it may not be possible to change the address and we will not be liable to compensate for any loss.

We use specialised packaging materials and techniques to ensure the safety of the artwork during the shipping process. Our shipping partners are also experienced in handling artwork shipments.

Our artworks come from renowned artists, emerging artists, collectors and organisations from all over the world, and have been rigorously screened and assessed by a team of professionals to ensure that the origin of the artworks is clear and safe.

Yes, we provide professional art investment consultancy services. Our consultants will provide professional advice and customised solutions based on market trends and your needs.

Yes, all artwork purchased will come with documentation verifying its authenticity and value.

The prices of our artworks are determined based on a combination of factors including market conditions, artist popularity, scarcity and quality of the artwork.

If you have a defect or problem with your artwork purchase, you may request a return within 7 days of receiving the item. Please contact us via the contact form or email (info@theartillogallery.com) with your order number and reason for return.

Artwork must be in its original condition, undamaged, and come with all original packaging and accessories.

If the return is due to product quality or our mistake, the return shipping cost will be borne by us. Otherwise, the return shipping cost will be borne by the customer.

Once we have received and inspected your returned item, your refund will be processed within 14 working days. The refund will be returned to your account via the original method of payment, depending on your payment provider.

Once we have received and processed your return request, we will notify you via email of the progress of your return and the status of your refund. You can also check the status of your return via the contact form or email.

Please take photos and record the damage or defect immediately and contact us within 7 days of receiving the item. We will offer repairs, returns or refunds as appropriate.